My fourth time in TM Forum Live that took place in 2017 once again in Nice, France. Great place for a conference to network and strengthen the relationships with different parties, often at the end of the day over a glass of wine. I was happy to contribute to its success by participating in a panel discussion and a presenting in a workshop.
Panel: Delivering the Right Digital User Experience: Identifying Critical Factors for Success
I participated in a the discussion with Maud Levavasseur, Orange, Akhil Kapoor, Ericsson, Andrea Canessa, Oracle and former colleague Paul Spoors where we discussed influence of things as Open APIs, NFV and new digital ecosystem on customer experience,
The panel was part of Customer Centricity Live TM Forum stream
Workshop: The Era of Me - Customer Centricity in the All-Digital World
As part of the workshop sponsored by Salesforce, I did a presentation around "Flexible Customer Journey Management for the Sales Opportunity". With this as a trigger we did an exercise to draft an omnichannel journey and key related challenges and solutions.
The workshop was part of the Digital Transformation Journey Workshop
The workshop was part of the Digital Transformation Journey Workshop
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